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Frequently Ask Questions
- What is the Torrent Gas Online Payment service?
- Torrent Gas Online Payment is a simple and convenient bill payment option. It allows making online payment through the Torrent Gas website instantly with multiple options like Credit Card, Internet Banking etc. You can make online payments from the comfort of your home/office.
- Do I have to pay the entire bill amount?
- Yes, you are required to make payment for the entire bill amount. Torrent Gas does not accept part payments.
- Do I get a confirmation of the payment that I have made?
- For all payments made online, you will receive receipt of the payment on registered e-mail address for your reference (if e-mail address is provided) and SMS on mobile number with transaction reference number for your receipt. This will be an acknowledgement for your payment of gas bill.
- Do I have to pay any service fee?
- Torrent Gas does not levy any service fee/additional charges for Net Banking. In Case of Debit Card Payment, a convenience/processing fee plus Goods & Service tax is applicable.
- In case of Credit Card payment, a convenience/processing fee of 0.8% on payable amount plus Goods & service tax is applicable.
- What if I need help using the service?
- In case you need help while transacting online or need any support, please feel free to Call our customer care. Click Here to get contact details of customer care. You can also write to us on contact@torrentgas.com for any details/help/assistance required.
- Can I make payment after due date?
- Yes, you can make the payment even after the due date. However, you will be liable for late payment charges in subsequent bill.
- When can I see my payments reflecting in my account?
- Payment made by cash or cheque at company owned service centers will be updated in your account immediately. In case of third-party collection center, payment will be updated in 2 working Days, however, payment date will be considered as the date on which payment was received.
- Online & Credit Card payments are deemed paid on successful transaction. However, your account would be updated on receiving the confirmation from the bank, which normally is within 2 working days.
- Can I make payments of any amount online?
- We do not accept part payment online. Therefore, you would be required to pay only the entire billed amount online. You may however deposit an excess amount which will get adjusted against your future bills.
- Once I pay online, will I have to pay this way every month?
- Online payment option is only for your convenience. If you have paid online this month, you can pay your next bill by cheque or cash. Every online transaction is processed only after your authorization and is 100% safe and secure.
- Can Industrial and Commercial customer make online payment?
- Yes, Online payment facility is available for all Torrent Gas customers.