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Frequently Ask Questions
- What is the procedure to get New Gas Connection?
You can apply for new connection by using any of below method,
- What documents are required to get New PNG Gas Connection?
- ID Proof (Any One)
- Aadhar Card
- PAN Card
- Driving Licence
- Voter/Election Card
- Passport
- Residence Proof (Any One)
- Owner
- Electricity Bill (Not Older than 3 Months)
- BSNL Phone Bill (Not Older than 3 Months)
- Sale Deed
- House Tax Bill (Current Year)
- Ration Card
- Tenant (Additional documents from above list in case of tenant)
- Rent Agreement Copy
- Owner’s NOC
- Owners ID proof (Any of mentioned above)
- Owner
- ID Proof (Any One)
- What are the benefits of Piped Natural Gas?
- Convenient - Available 'on Tap', No booking for refills and waiting for delivery man, No Pilferage.
- Consistent - Available through underground pipeline, No Transportation bottleneck/ hurdles.
- Economical – Cheaper than LPG, billing based on actual meter reading (meter is installed at customer premise), No Pilferage.
- Safe- System is designed for safe operation and there is almost no chance of leakage. Also, PNG is lighter than air hence mixes with atmospheric air and disperses quickly.
- What are the applications/ utilities of Natural Gas?
- Natural Gas can be used for
- Feedstock for Fertilizer, Methanol etc
- Fuel
- Furnace
- Cooking
- Power Generation
- Fuel Gas Utilization for:
- Air Conditioning
- Boiler, Steam Generation, Geysers
- Space Heating
- Can I use my existing LPG appliance with PNG?
- Yes, however we need to convert an existing LPG appliance to run on PNG. This will be done by trained technicians of gas equipment supplier.
- What will happen to my LPG connection if I get PNG connection?
- The LPG connection may be surrendered to the respective oil company and customer will get back his security deposit amount from LPG supplier.
- What are the Safety Guidelines for Domestic Customers? –
- Before igniting the gas stove, ensure that there is no gas smell.
- Ensure that the rubber tube is in good condition, and it is fixed properly with gas stove and appliance valve (located before gas stove).
- Cooking appliances should be installed or placed in well-ventilated areas.
- Do not keep your existing LPG cylinder near the PNG installation.
- It is advisable to switch off the appliance valve at night or while not in use.
- The appliance, under no circumstances should be used on LPG after converting it to PNG without reconverting it to LPG by a trained technician.
- If you are away from your residence for a long duration, we advise you to kindly inform us, for temporary disconnection of the natural gas connection for safety purpose.
- In case of a leak, Immediately Contact our Toll Free Customer Service Numbers (Available 24 Hours).
- Do not light any match / fire near the gas installation especially near the point of leakage.
- Do not switch ON or OFF any electricity switch or electrical appliance.
- Turn OFF gas valve near the gas appliance and the isolation valve installed near the Meter.
- Open all doors and windows immediately, if the leakage is in a closed premise.
- Do not excavate the soil above the pipeline laid underground near / within your building premises.
- No tampering should be done with the mechanism installed, for whatsoever reasons. In case the consumer desires any change in the installation, Torrent Gas's office should be contacted.