• What is the Torrent Gas Online Payment service?
  1. Torrent Gas Online Payment is a simple and convenient bill payment option. It allows making online payment through the Torrent Gas website instantly with multiple options like Credit Card, Internet Banking etc. You can make online payments from the comfort of your home/office.

• Do I have to pay the entire bill amount?
  1. Yes, you are required to make payment for the entire bill amount. Torrent Gas does not accept part payments.

• Do I get a confirmation of the payment that I have made?
  1. For all payments made online, you will receive a receipt of the payment on your registered e-mail address (if provided) and an SMS on your mobile number with a transaction reference number. This serves as your official payment acknowledgement.

• Do I have to pay any service fee?
  1. Torrent Gas does not levy any service fee/additional charges for Net Banking. In case of Debit Card payment, a convenience/processing fee plus Goods & Service tax is applicable.
  2. In case of Credit Card payment, a convenience/processing fee of 0.8% on payable amount plus Goods & Service tax is applicable.

• What if I need help using the service?
  1. If you need help while transacting online or need support, feel free to call our customer care. Click here to get contact details of customer care. You can also write to us at contact@torrentgas.com.

• Can I make payment after due date?
  1. Yes, you can make the payment even after the due date. However, you will be liable for late payment charges in the subsequent bill.

• When can I see my payments reflecting in my account?
  1. Payment made by cash or cheque at company-owned service centers will be updated in your account immediately. For third-party collection centers, payment is updated within 2 working days; however, the payment date will be considered as the date of actual receipt.
  2. Online & Credit Card payments are deemed paid upon successful transaction. Your account will be updated once confirmation from the bank is received, typically within 2 working days.

• Can I make payments of any amount online?
  1. Part payments are not accepted online. You must pay the entire billed amount. You may, however, pay an excess amount, which will be adjusted against your future bills.

• Once I pay online, will I have to pay this way every month?
  1. Online payment is only a convenience. You may choose to pay future bills by cheque or cash. Each online transaction is processed only after your authorization and is 100% safe and secure.

• Can Industrial and Commercial customers make online payments?
  1. Yes, the online payment facility is available for all Torrent Gas customers.